If you have any questions about our pricing structure contact our sales services on +44 800 007 3500


The basic pricing is calculated on the number of entries into the Telelog system per month. The more entries the lower the price per entry. An entry can be a login or a logout or a heartbeat or a code entry or fingerswipe or IFob.

We offer invoicing whereby we invoice you by the end of the month for the usage during the month. In addition to that we also offer prepay entries, which is by far more economic, and the preferred options for many of our customers. Prepaid entries do not expire. So even when you only use 1000 per month, you could still consider buying the entries in bulk and saving even more.

*See additional charge for 0800/0808 free-phone numbers below.

Invoice prices (post pay) for entries:

  • 500 and below entries per month £0.10 per entry.
  • 501 to 1,000 entries per month £0.09 per entry.
  • 1,001 to 2,500 entries per month £0.08 per entry.
  • 2,501 to 5,000 entries per month £0.07 per entry.
  • 5,001 to 10,000 entries per month £0.06 per entry.
  • 10,001 to 20,000 entries per month £0.05 per entry.
  • 20,001 to 40,000 entries per month £0.04 per entry.
  • 40,001 and above entries per month £0.035 per entry.

Prepay prices for entries:

  • 500 entries prepaid £40.00, £0.08 per entry.
  • 1,000 entries prepaid £70.00, £0.07 per entry.
  • 2,500 entries prepaid £150.00, £0.06 per entry.
  • 5,000 entries prepaid £250.00, £0.05 per entry.
  • 10,000 entries prepaid £400.00, £0.04 per entry.
  • 20,000 entries prepaid £640.00, £0.032 per entry.
  • 40,000 entries pp £1,160.00, £0.029 per entry.

Alert charges:

In addition to entry charges there are charges for alerts (optional) that we send.

Email alerts are charged at £0.02 per alert and an economic solution if your mobile phone can check your email and alert you to incoming mail.

SMS alerts are charged at £0.10 per SMS send.

Prepay prices for SMS:

  • 500 SMS prepaid £45.00, £0.09 per SMS.
  • 1,000 SMS prepaid £80.00, £0.08 per SMS.
  • 2,500 SMS prepaid £190.00, £0.076 per SMS.
  • 5,000 SMS prepaid £350.00, £0.07 per SMS.
  • 10,000 SMS prepaid £650.00, £0.065 per SMS.
  • 25,000 SMS prepaid £1,500.00, £0.06 per SMS.

Other charges:

There are some general charges that apply in specific situations. Please see below for details.

  • £15.00 per months for a dedicated dial in number.
  • £0.01 additional per entry if you choose a 0800/0808/08xxx free-phone dial-in number.
  • £0.01 additional per entry if you choose to record your staff's voices for security and identification purposes.
  • £0.30 per minute, if you want us to run a direct telephone hotline/helpdesk for your staff.
  • £0.01 additional per entry streamed, if you require streaming of entries directly to your own computer/server systems, plus setup fees as described below.
  • £0.02 additional per entry plus help desk charges, if you require us to completely manage your account (This only applies to "Telelog Managed". Not to "Telelog Lite" or "Telelog Full").
  • £70.00 per hour if you require onsite staff training with one of our trainers plus expenses (transport / food / lodging).
  • £95.00 per hour of programming if you require some adaptation to your business, e.g. special import / export routines, streaming setup or specialized reporting. Our technical department will require exact specifications and will estimate the hours required before work is commenced. The estimate is guaranteed to be accurate +/-15% provided specification did not change.
  • Web access to your data is free.

Payment Terms:

All invoices are prepared at 23:59 of the last day of the month for the month's usage. Invoices are sent out on the 1st of the month and must be paid within 10 Days from the invoice date or service can be suspended.

All prices exclude VAT/SalesTax. For EU customers VAT is excluded where a valid VAT registration number is presented. Customers are invoiced in the currency for the area where the dial in takes place.

Prices as of 5th of December 2018. All prices subject to change.